Data Processors
This page lists all the Subprocessors Fotoware uses to run our software solution. To make it easier to understand which ones apply to you, we have split them between Fotoware as a Service (SaaS) and Fotoware On-Premises.
Fotoware as a Service
Fotoware provides users with a fully self-service Digital Asset Management system in the cloud. When a customer signs up for a Fotoware solution, the first choice to make is that of data center – i.e. where the data will be stored. Fotoware can be deployed in Microsoft Azure data centers in Europe West, US East, Germany (German Cloud), and Australia East.
Customers in the EU will have their solution hosted in the EU West data center unless they explicitly choose otherwise.
Fotoware also uses several third-party solutions to provide services necessary for the Fotoware DAM offering. These sub-processors are listed below, with an explanation of what they are used for and the data we relay to them.
Microsoft
- Data Processing Location: Data center based on customer’s location – see above.
- Purpose: Data hosting.
- Data processed: Customer assets uploaded in the cloud services.
Twilio Sendgrid
- Data Processing Location: Europe
- Purpose: Email service provider
- Data processed: Name, username, email address
- Explanation: When a user signs up for an account on the Fotoware tenant, requests a password reset, invites others to view an album, and for all other operations that involve sending emails from the customer’s Fotoware tenant, Sendgrid is the service that powers the sending of such emails.
- Important: User passwords are never sent as plain text in emails.
Zendesk
- Data Processing Location: Europe
- Purpose: Customer Service
- Data processed: Name, email address, (phone number)
- Explanation: Personal information is stored when you send a support request.
Fotoware On-Premises
Twilio Sendgrid
- Data Processing Location: Europe
- Purpose: Email service provider
- Data processed: Name, username, email address
- Explanation: When a user signs up for an account in our Customer Portal (account.fotoware.com) and requests a password reset, Sendgrid is the service that powers the sending of such emails. The contact person(s) for the agreement needs an Account in order to access downloads, license keys, and other useful information about the agreement.
Zendesk
- Data Processing Location: Europe
- Purpose: Customer Service
- Data processed: Name, email address, (phone number)
- Explanation: Personal information is stored when you send a support request.